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News : Verint Names Five9 Cloud Partner of the Year

#contactcenterworld, @Verint, @Five9

Melville, NY, USA, April, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

CCaaS provider Five9 delivers cloud-based solutions for contact centers to track and manage interactions with customers. Verint’s customer engagement solutions housed in Five9’s data center, provides for integrated, streamlined communication and application access for the companies’ joint customers.


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"Leveraging our shared strengths and cloud experience, we’re able to deliver a complete contact center in the cloud offering that enables organizations to fully achieve their modernization objectives," said Verint’s John Bourne, senior vice president, global channels and alliances. "Five9 is a fast-growing cloud partner with a global presence and customers across all verticals, so they are an excellent fit for us. We look forward to many more years of collaboration and success.

"We were honored to be named Rising Star last year at Verint’s Partner Forum, so this year’s recognition as Partner of the Year makes us doubly proud," said Dan Burkland, President, Five9. "Verint’s solutions, including WFM, QM, and speech analytics, fully installed and integrated in our cloud environment, make the contact center workforce more engaged and better able to meet the demands of today’s consumers."

#contactcenterworld, @Verint, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Thursday, April 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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