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News : Verint Open CCaaS Platform Named Best Customer Engagement Solution in UC Today Partner Awards

#contactcenterworld, @Verint

Mellvile, NY, USA, Dec 20, 2023 - Verint(R) (NASDAQ: VRNT), The Customer Engagement Company™ announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner in the Best Customer Engagement Solution category at the UC Today Partner Awards.

The award recognizes Verint's commitment to innovation, channel growth, exceptional partner experience and market success.

Judges assessed vendors and service providers selling customer engagement solutions through a partner channel. Verint demonstrated its prowess in improving experiences, innovation, and partner execution strategies that set it apart in the competitive landscape.

Verint's platform enables organizations to modernize contact center operations at their own pace while leveraging AI to drive CX automation. This approach enhances agent and customer experiences by unifying engagement data, ensuring continuous AI training, and augmenting the human workforce with specialized AI-powered bots.

"We are honored to receive the Best Customer Engagement Solution award from UC Today," says Verint’s John Bourne, senior vice president of global channels and strategic alliances. "This recognition underscores Verint's commitment to reimagining the contact center landscape with our Open CCaaS Platform. Our focus on openness and our global partner ecosystem is what drives our customers’ success, and we are thrilled to see our innovations acknowledged by the industry."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, December 22, 2023

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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