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News : Verint Partners Recognised for Excellence at the 2023 EMEA Partners Summit

#contactcenterworld, @Verint

Woking, England & Melville, NY, USA, May 15, 2023 - Verint(R) (NASDAQ: VRNT), The Customer Engagement Company(R), celebrated its partners across Europe, the Middle East and Africa (EMEA) region and announced the eleven organisations that have been honoured for their achievements in supporting Verint solutions, delivering exceptional results, and helping customers succeed.

The awards were presented during the company’s exclusive invite-only Partners Summit event, held in Cataluñya, Spain, May 10-12, 2023.

The following organisations were recognised for exemplary performance in project wins, consulting, compliance, marketing, cloud transition and customer engagement:

- Marketing Partner of the Year – Odigo
- Support Partner of the Year – Sabio Group
- Term Conversions Award – Makwa IT
- Partner Deal of the Year – TM-Group
- Partner Deal of the Year – evcoms
- Rising Star Award – 3sides
- Rising Star Award – Business Systems
- Rising Star Award – IPI
- Compliance Partner of the Year – Luware AG
- Cloud Partner of the Year – Orange Business
- Partner of the Year – Avaya

"Our partners play a key role in our business, and we are delighted to congratulate this year’s winners on their wonderful achievements," says Verint’s Mike Pryke-Smith, vice president, partner and alliances EMEA. "Our Annual Partner Awards offer a great opportunity to applaud our network of partners and show our appreciation for the fantastic work they do across a wide range of industries, customer engagement environments, and technologies that help them create differentiated customer experiences and continuously improve customer engagement and financial compliance. In selecting the winners, our judging panel reflected on the great successes of the past year and based their decisions on the partners’ expertise, proven track record, and focus on customer success. A huge congratulations to all the winners!"

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Published: Wednesday, May 17, 2023

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2023 Buyers Guide
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Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
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3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
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Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
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livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
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ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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