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News : Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands
Amsterdam, Netherlands, and Melville, NY, USA, February, 2017 -- Verint Systems Inc. (Nasdaq: VRNT) announced a partnership with Frontline Services B.V.—a Dutch provider in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership.
Frontline is focused on offering Verint’s Workforce Optimization (WFO) portfolio across the Netherlands, making these solutions more widely available and providing organizations with the visibility they need to improve customer service processes and workforce performance.
"Frontline’s great track record in the service sector and highly experienced employees enable it to provide excellent sales and services expertise with a laser focus on the customer", says Mike Pryke-Smith, vice president strategic partnerships, EMEA, Verint.
Marcel Reuvers, CEO at Frontline, adds "Verint solutions focus on customer engagement, which is right up our alley. Together, we aim to help organizations create great customer experiences, which are essential for building and maintaining strong customer relationships, and preventing client attrition."
The agreement with Frontline was signed in October 2016.
#contactcenterworld, @Verint, @frontline_nl
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Monday, February 20, 2017
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