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News : Verint Partners with Servion Global Solutions
Delhi, India & Melville, N.Y., March 3, 2014 -- Verint(R) Systems Inc. (NASDAQ: VRNT) announces that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the Impact 360(R) Workforce Optimization™ suite and Voice of the Customer Analytics(R) solutions—to the Indian market.
Servion Global Solutions specializes in CIM solutions that help organizations deliver customer experiences at the point of interaction. Servion, which became a Verint partner in October 2013, takes a consulting approach to optimizing customer interactions for its clients, drawing from a combination of deep business acumen and broad contact center technology knowledge.
"At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant," says Samir Sayed, vice president and business head, India, Servion Global Solutions. "The workforce optimization and analytics solutions that Verint brings through this partnership add tremendous horsepower to this capability."
"We are very pleased to be working with Servion and extending the availability of our customer engagement solutions through this relationship," adds Manish Shah, vice president, Southeast Asia, Verint. "Our workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in the Customer Interaction Management domain, is helping bring Verint’s Actionable Intelligence(R) strategy to even more customers in the Indian market."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Servion Global Solutions enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Servion’s CX experts, based in USA, UK, UAE, Singapore, and India, deliver measurable outcomes through consulting, technology implementations and domain-specific IP platforms.
Published: Wednesday, March 5, 2014