#contactcenterworld, @Verint, @Gartner_inc
Melville, NY, USA, May 3, 2021 -- Verint(R) (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM).*
Per Gartner, "Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available."
Per Gartner, "The impact that motivated and engaged employees can have — not just on operational performance, but also on the customer experience — should not be underestimated and should help justify future investment in WEM solutions."
According to Gartner Peer Insights workforce engagement (WEM) reviews and ratings, "Verint ensures that their product experts work with your experts to facilitate an easy implementation. This model has allowed us to hit the ground running and achieve our ROI within six months of implementation. The tool is easy to use and doesn't require a data scientist skill set." – Sr. Manager in communications industry
"This continued recognition demonstrates Verint’s industry leadership and commitment to our WEM customers and the wider market," says Verint’s Celia Fleischaker, chief marketing officer. "The Verint Cloud Platform provides leading WEM capabilities alongside solutions for knowledge management, virtual assistants, experience management, and more. Our broad portfolio contributes to our unique position in the market that enables us to drive significant value for our customers."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, May 5, 2021
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