News : Verint Receives Contact Center Applications Vendor of the Year Award
Hong Kong, June 26, 2014 -- Verint Systems, Inc. announces that it has been recognized with the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category by Frost & Sullivan. This marks the second consecutive year that Verint has been recognized by the global consultancy firm, reinforcing its continued commitment in the Asia Pacific region to help customers achieve their business goals through the use of innovative customer engagement optimization solutions.
"Verint’s focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market," comments Krishna Baidya, research manager, ICT Practice, Frost & Sullivan, Asia Pacific. "Verint’s Actionable Intelligence(R) solutions are designed to deliver compelling value and have been steadily gaining popularity among the region’s diverse customers. Its offerings in the contact center applications market bode well with its expansion strategy and delivery capability."
"We’re pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan," adds Ady Meretz, president, Verint, Asia Pacific. "The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, July 2, 2014