News : Verint Receives 2016 Frost & Sullivan Asia Pacific Leadership Awards
#contactcenterworld, @Verint, @Frost_Sullivan
Sydney, Australia & Melville, NY, USA, Aug 2, 2016 -- Verint(R) Systems Inc. (Nasdaq: VRNT) announced that it has been recognized in Frost & Sullivan’s 2016 "Asia Pacific Best Practices" awards program for key solutions in its Workforce Optimization™ suite and broader Customer Engagement Optimization™ portfolio. Honors include wins for the firm’s Workforce Management (WFM) Systems Market Share Leadership Award and Quality Monitoring (QM) Systems Market Share Leadership Award. Additionally, the company was named as the 2016 APAC Customer Contact Optimization Solutions Vendor of the Year.
WFM Best Practices and Market Share Leadership Award
Among the solutions named in the firm’s latest best practices and leadership awards is Verint Workforce Management™. This unified enterprise solution helps organizations plan, forecast and optimally schedule employees to align workload across customer-serving departments. Additionally, the software provides holistic visibility into and manageability of the work, people and processes across customer touchpoints in contact center, back-office and branch operations environments.
QM Best Practices and Market Share Leadership Award
Frost & Sullivan also has awarded Verint Quality Management™ with honors based on the solution’s advanced capabilities in capturing interactions, providing vital customer insights and intelligence, and delivering targeted coaching to staff that help shape the customer experience.
"Verint continues to capitalize on the growing demand for process optimization applications in the Asia Pacific contact center markets, successfully maintaining its market position in WFM, QM and other key customer experience and engagement segments," says Krishna Baidya, head of customer contact research for the digital transformation practice, Asia-Pacific at Frost & Sullivan. "Additionally, the company’s focus on technology innovation and customer success has helped it remain a trusted partner for enterprises focused on uncovering valuable insights in a dynamic world of vast information growth."
"Verint is delighted to be recognized by Frost & Sullivan as the APAC Customer Contact Optimization Solution Vendor of the Year and for its continued market leadership across Asia Pacific in the Quality Monitoring and Workforce Management sectors," adds Ady Meretz, APAC president, Verint Systems. "These awards highlight how our broad portfolio of solutions is being used by organizations to enhance their customer and employee engagement programs."
#contactcenterworld, @Verint, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Frost & Sullivan:
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Published: Wednesday, August 3, 2016
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