News : All India Railway Helpline Rolls Out
New Delhi, India, July 18, 2015 -- Hassles related to jurisdiction are expected to become a thing of the past for victims of crimes on railway property, thanks to a pan-India helpline rolled out on Friday.
Unveiled by Minister of State (MoS) for Home Affairs Haribhai Parthibhai Chaudhary, the All India Railway Helpline number, 1512, is all passengers need to remember and utilise in the event of falling prey to a crime on railway property including both running trains in addition to platforms and stations across 27 States and all Union Territories.
Mr. Chaudhary also made a test call to the helpline at its launch function before commending the Delhi Police, which instituted its maiden call centre at its local railway unit, for having among the lowest crime rate related to incidents involving the railways in the country.
Pursued for over a year and the brainchild of his force, several interstate coordination meetings were held in the course of the development of the helpline, according to Delhi Police Commissioner Bhim Sen Bassi.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Sanjay Bhatia, DCP (Railways) said the objective of the helpline was to substantially shorten response time by ensuring that calls about instances of crime got logged directly with it before being relayed to the nearest railway police station.
"The time between the occurrence of the crime and the commencement of investigation related to it is key when it comes to trains and transit points such as railway stations," Mr. Bhatia said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Monday, July 20, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.