News : Verint Recognized as Market Share Leader in Workforce Optimization and Recording Solutions
Melville, NY, USA, July 2, 2018 -- Verint Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced that it has again been recognized for its leadership in Workforce Engagement™ solutions. In new research from DMG Consulting LLC, the company is cited as a Workforce Optimization market share leader in the 2018 Contact Center Workforce Optimization (WFO) Market Share Report, which analyzes market share for the 39 worldwide WFO vendors in 2017.
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"This new research underscores Verint’s continued leadership in customer engagement solutions for contact center, back-office and branch operations, as our global customers continue to gain value and differentiation by simplifying, modernizing and automating customer engagement," says Verint’s Nancy Treaster, SVP and general manager of strategic operations. "With a focus on innovative solutions that drive workforce engagement—and by incorporating automation powered by artificial intelligence (AI), chatbots and robotics—we’re in step with the report’s analysis of the latest market trends and emerging areas of investment worldwide."
While the report notes no surprises in the revenue analysis this year, it offers an insightful description of the state of the market today. "The game is on," writes Donna Fluss, President, DMG Consulting, in the report’s introduction. "The WFO market has experienced an amazing 40-year run, starting with independent solutions for recording and quality assurance, transforming to suites with more capabilities, and now expanding into automation and AI."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Wednesday, July 4, 2018
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