News : Verint Recognized as Voice Biometrics Leader in Recent Analyst Report
Melville, NY, USA, Oct 16, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud.
"As customers engage conversationally with their selected brands across multiple channels, there is a growing need for customer authentication methods that are effortless, continuous and foolproof," said Dan Miller, lead analyst and founder of Opus Research. "Verint has wisely integrated biometric analysis into its identity and speech analytics framework and its broad customer engagement portfolio."
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Described in the report as a company with global reach and "a deep understanding of customer engagement, CX, and contact center operations with significant market share and brand recognition," Verint capitalized on its rich expertise in speech analytics, that, for decades, has improved customer experience and given insights into the voice of the customer, to now helping keep customers’ and organizations’ information safe and secure when callers engage the contact center.
"As the Customer Engagement Company, we know it’s a delicate balance for companies to guard against fraud while keeping the customer experience positive, efficient and annoyance-free. It’s one of the reasons we continue to invest in our voice biometrics solutions—so companies can reduce fraud-related losses in a way that is transparent to the customer," says Verint’s Nancy Treaster, SVP and general manager of strategic operations.
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Friday, October 18, 2019