News : Verint Recognized for Leadership by DMG Consulting LLC
Melville, N.Y., August 21, 2014 -- Verint Systems Inc. announces that it has received analyst recognition for its growth across global markets and market share leadership in workforce optimization (WFO). This is in addition to awards received for its customer experience initiative, desktop and process analytics software, and customer service solutions from KANA(R), A Verint Company.
According to the 2014 Contact Center Workforce Optimization Market Share Report1 from analyst firm DMG Consulting LLC, Verint holds the top spot for the WFO and recording solutions revenue and market share category. It also leads for quality assurance/quality management revenue and market share. The report further positions Verint as the frontrunner in 2013 sales of non-contact center recording solutions with a market share almost double that of its closest competitor.
Verint’s customer experience initiative earned Gold in the Customer Sales and Service World’s "Best Customer Service Program of the Year" category in June 2014. The honor recognized Verint and its Vice President of Customer Experience, Nancy Porte, for developing the Verint Customer Experience Program, which helps identify improvements to key customer interaction areas that directly impact experiences, loyalty and customer engagement.
Verint Desktop and Process Analytics™ received the Communications Solutions’ "Product of the Year Award" honor. The solution was recognized in June 2014 for its use within contact center, branch and back-office environments to provide insights into how employees use applications and systems to perform their work. This data can then be used to help make improvements that drive efficiencies and effectiveness, and ultimately impact customer engagement.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Answering Customers’ Questions
More Editorial From Verint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Friday, August 22, 2014