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News : Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions
Melville, NY, USA, Feb 4, 2020 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21.
Reviewing IVAs that leverage artificial intelligence (AI) to provide natural, human-like interactions with consumers, the report concludes the new tools "make a massive difference to customer engagements" compared with legacy, non-intelligent IVAs.
Verint Intelligent Virtual AssistantTM—part of Verint Customer Engagement Cloud portfolio—is among the best, according to the report. It was recognized for three key strengths:
Verint’s language models.
Verint’s technological lead.
Verint’s depth of tools and service.
"The strides that leading vendors have made in IVAs in recent years are impressive," says Ovum Distinguished Analyst, Michael Azoff, author of the report. "In the vendors’ customer use cases we studied, for example, it was typical to hear of million-dollar range cost savings by introducing IVAs (calculated as cost per call), bringing ROI within the first year."
"Verint elevates both customer experience and workforce support by delivering immediate, efficient and powerful AI-based solutions across voice and digital channels," says Verint’s Michael Southworth, general manager, intelligent self-service. "Our conversational AI platform provides enterprises with the capabilities and sophistication to achieve their vision of AI beyond proof-of-concept by supporting all of their automation use cases in production. We’re proud of this latest recognition for our technology and Ovum’s assessment of how our IVA solutions stand up amongst the competition."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.
Published: Thursday, February 6, 2020
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