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News : Verint Recognized for Market Share Leadership

#contactcenterworld, @Verint, @threeboxinc

Melville, NY, USA, June 9, 2020 - Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share Report.*

According to the report, Verint retained significant workforce optimization (WFO) presence in all global regions. DMG cited Verint for dominant market leadership in Asia-Pacific where its 53 percent market share leads the next nearest vendor by a 25 percent margin, and for Rest of World (Caribbean and Latin America, Middle East and Africa) where its 61 percent market share is 39 percent ahead of remaining vendors. Verint likewise holds the leader position in Europe with a 38 percent market share.

"The contact center WFO segment hit an important milestone in 2019 when this mature IT sector exceeded $2 billion in revenue," said Donna Fluss, president, DMG Consulting. "The future of WFO applications will be based on three fundamental concepts in the technology market today: AI, analytics and automation."

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Back-office/branch was the second largest vertical, behind contact center, for the WFO market in 2019. There, DMG cited Verint’s commanding market share leadership while highlighting its workforce management (WFM) and analytics capabilities. 

"Echoing DMG’s outlook, workforce engagement technologies make critical contributions in today’s business environment and are bringing the market into its next generation as cloud and digital transformation technologies further aid operations and improve customer experience," says Verint’s Nancy Treaster, SVP and general manager, strategic operations.

#contactcenterworld, @Verint, @threeboxinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Learn Through Bad Experience

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Published: Wednesday, June 10, 2020

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2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
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