Melville, NY, USA, June 8, 2020 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today introduced new capabilities within its Workforce Management (WFM) solution designed to enable organizations to safely transition back to the workplace.
As pandemic shelter-in-place restrictions ease, organizations must comply with a host of new workplace requirements and guidelines designed to create healthy workspaces for employees. The Centers for Disease Control (CDC) guidelines recommend social distancing within the office, daily health checks and guidance for workplace hygiene protocols. Workforce planning teams must address these requirements while balancing work volumes with workforce capacity to ensure the delivery of exceptional customer experiences.
"Returning employees to the workplace requires careful consideration, planning and flexibility. Leaders across the organization must work together to create a productive and safe environment for all employees whether they continue working from home or return to the office," says Verint’s Nancy Treaster, SVP and general manager, strategic operations. "Verint’s market-leading Workforce Management solution provides our customers with the ability to address these challenges with automation."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Wednesday, June 10, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.