Melville, NY, USA, Oct 7, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has received three awards for its Speech Analytics™ solution. Solutions leverage AI and machine learning to automatically surface conversational topics—providing insights related to process improvement, self-service, cost containment and customer experience.
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The three awards recognize Verint Speech Analytics’ contribution to customer engagement in the contact center.
Speech Technology Magazine’s People’s Choice Awards 2019
Verint Speech Analytics placed first among the speech analytics solutions that were considered in the Speech Technology awards.
Brazil’s Consumidor Moderno Award 2019
Verint Speech Analytics took first place in the Speech Analytics category in the 20th edition of the Consumidor Moderno Award for Customer Service Excellence in Brazil.
Premio Conarec 2019 Award
Verint took first place in the Speech Analytics System category in the Premio Conarec 2019 Awards.
"Speech Analytics is one of the Voice of the Customer (VoC) solutions that is helping elevate the contact center to a more strategic position within the enterprise," says Verint’s Nancy Treaster, SVP and general manager of strategic operations. "By providing insight into what customers are saying, the solution enables companies to not only take immediate action to address the source of customer dissatisfaction, but also provides valuable insights for the company’s customer experience, process improvement, product development, and marketing teams. We are delighted to have been selected by Speech Technology Magazine readers as their top speech analytics solution and to be recognized for our hard work in making speech analytics a tool for quickly improving the customer experience."
Posted by Veronica Silva Cusi, news correspondent
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Wednesday, October 9, 2019
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