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News : Verint Speech Analytics Takes First Place in Three 2019 Awards for Excellence and Voted People’s Choice

#contactcenterworld, @Verint, @SpeechTech

Melville, NY, USA, Oct 7, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has received three awards for its Speech Analytics™ solution. Solutions leverage AI and machine learning to automatically surface conversational topics—providing insights related to process improvement, self-service, cost containment and customer experience.


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The three awards recognize Verint Speech Analytics’ contribution to customer engagement in the contact center.

Speech Technology Magazine’s People’s Choice Awards 2019

Verint Speech Analytics placed first among the speech analytics solutions that were considered in the Speech Technology awards. 

Brazil’s Consumidor Moderno Award 2019

Verint Speech Analytics took first place in the Speech Analytics category in the 20th edition of the Consumidor Moderno Award for Customer Service Excellence in Brazil. 

Premio Conarec 2019 Award

Verint took first place in the Speech Analytics System category in the Premio Conarec 2019 Awards. 

"Speech Analytics is one of the Voice of the Customer (VoC) solutions that is helping elevate the contact center to a more strategic position within the enterprise," says Verint’s Nancy Treaster, SVP and general manager of strategic operations. "By providing insight into what customers are saying, the solution enables companies to not only take immediate action to address the source of customer dissatisfaction, but also provides valuable insights for the company’s customer experience, process improvement, product development, and marketing teams. We are delighted to have been selected by Speech Technology Magazine readers as their top speech analytics solution and to be recognized for our hard work in making speech analytics a tool for quickly improving the customer experience."

#contactcenterworld, @Verint, @SpeechTech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Wednesday, October 9, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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