All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
Melville, NY, USA, April 29, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced the addition of Anomaly Detection as a new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX).
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
According to an August 2018 report* from Forrester Research, AI technologies have the potential to make customer experience (CX) measurement programs more effective and efficient. Powered by AI and machine learning algorithms, Verint’s new Anomaly Detection capability helps teams understand, in near real time, more about the key factors and causes contributing to a change in customer satisfaction, NPS(R), or other drivers.
"Millions of customer interactions happen every day, creating more feedback and new ways to gain insights," said Jaime Meritt, CTO and chief architect, Verint. "Our advancements in automation and machine learning help companies run enterprise-strength VoC programs that capture and analyze feedback, monitor dips and surges to CX metrics in real time and connect that data to CX drivers and outcomes. Verint VoC gives companies what they need to automate and operationalize CX."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
Related Editorial
- Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
- VyStar Credit Union Improves Member Experience with Verint Identity Authentication Solution
- Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction
- Verint Launches Automated Verification, a Robotics Process Automation Solution
- Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Repor
- 83% Indian Customers Want Digital Customer Service via Mobile Devices to be Faster & Intuitive: Verint
More Editorial From Verint
- Verint Honors 7 Customers Achieving Remarkable Results in Customer Engagement
- Verint Voice of Customer Solutions Recognized by Forrester Research, Inc.
- VyStar Credit Union Improves Member Experience with Verint Identity Authentication Solution
- Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
- Verint Names Five9 Cloud Partner of the Year
- Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction
About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Wednesday, May 1, 2019
Industry Suppliers | Get Listed |
 | Genex Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp... (view more) | |
| Semafone Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ... (view more) | |
| 8x8 Inc. 8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati... (view more) | |
| NICE Systems NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 | 1 |
 524 | Share |