#contactcenterworld, @Verint

Melville, NY, USA, April 29, 2019 -- Verint Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced the addition of Anomaly Detection as a new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX).

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According to an August 2018 report* from Forrester Research, AI technologies have the potential to make customer experience (CX) measurement programs more effective and efficient. Powered by AI and machine learning algorithms, Verint’s new Anomaly Detection capability helps teams understand, in near real time, more about the key factors and causes contributing to a change in customer satisfaction, NPS(R), or other drivers.

"Millions of customer interactions happen every day, creating more feedback and new ways to gain insights," said Jaime Meritt, CTO and chief architect, Verint. "Our advancements in automation and machine learning help companies run enterprise-strength VoC programs that capture and analyze feedback, monitor dips and surges to CX metrics in real time and connect that data to CX drivers and outcomes. Verint VoC gives companies what they need to automate and operationalize CX."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com