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#contactcenterworld, @Verint, @foresee
Melville, NY, USA, Dec, 2018 -- Verint(R) Systems Inc. (Nasdaq: VRNT), a Customer Engagement Company™, announced the signing of a definitive agreement to acquire ForeSee(R), a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create an omnichannel cloud VoC portfolio.
The acquisition will add ForeSee’s causal modeling, predictive analytics and benchmarking to Verint’s existing omnichannel VoC portfolio.
"We would like to extend a warm welcome to ForeSee employees. This business combination further solidifies our commitment to customer engagement market leadership, helping organizations achieve their customer experience goals at all levels—from the contact center to digital channels and across the entire enterprise," says Elan Moriah, President, Customer Engagement Solutions, Verint. "Combining ForeSee’s deep digital domain expertise with our automation and analytics expertise will accelerate our cloud VoC technology innovation and squarely address the needs of customers to drive better business outcomes by enhancing the customer experience."
"We are excited to join the Verint team and help take the VoC market to the next level together," says Jay Sinder, CEO, ForeSee. "Organizations today compete primarily on the basis of customer experience. A great experience increases customer loyalty and decreases operating expenses, which the Verint-ForeSee combination can uniquely deliver to customers. We believe that our customers will greatly benefit from future technology enhancements and integrations into Verint’s wider customer engagement portfolio."
#contactcenterworld, @Verint, @foresee
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About ForeSee:
ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's technology and methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers.
Published: Friday, December 21, 2018
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