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News : Verint Wins TrustRadius 2023 Best of Awards in Multiple Categories Based on Customer Reviews and Experiences

#contactcenterworld, @Verint

Melville, NY, USA, Dec 6, 2023 - Verint(R) (NASDAQ: VRNT), The Customer Engagement Company(R), today announced that TrustRadius has recognized three Verint Open Platform solutions – Verint Workforce Management™ (WFM), Verint Speech Analytics™, and Verint Community™ – with 2023 "Best of Awards." Verint was recognized in the Best Feature Set, Best Value for the Price, and Best Relationship categories.

According to TrustRadius, earning a Top-Rated Award means the vendor has excellent customer satisfaction and proven credibility. It’s based entirely on customer reviews and sentiment. More than 16,000 reviews were analyzed and 1,018 awards were given across 202 categories that make up this year’s Top Rated products.

"Verint has proven its excellence across multiple domains, securing a total of three prestigious Best of Awards across its platform portfolio. Verint Workforce Management, Verint Speech Analytics, and Verint Community have all been recognized based entirely on feedback from their customers," says Megan Headley, vice president of research, TrustRadius. "In addition to high satisfaction with the remarkable feature sets of each solution, Verint customers find that these applications live up to their sales and marketing promises, providing good value for the price. Verint's commitment to excellence is unmistakable, making it the top choice in Community, Conversational Intelligence, and Workforce Management."

"Since joining the TrustRadius community, we have gained valuable insights into what’s working for our customers while giving buyers the visibility they need to make informed decisions about the software their organization will benefit from the most," says Verint’s David Singer, global vice president, go-to-market strategy. "We are proud to be a part of the TrustRadius community and will continue to build innovation as well as value into all of our offerings."

#contactcenterworld, @Verint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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About TrustRadius:
TrustRadius is the most trusted review platform for business technology. We help buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Friday, December 8, 2023

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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