News : Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
Melville, NY, USA, Sept, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that it has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named "Best Chatbot Solution" for 2019 in the annual awards*.
Part of Tech Breakthrough, a market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in AI technologies, services, companies and products.
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"The key to the 2019 award recognition goes beyond just natural language understanding (NLU) to our conversational AI platform’s ability to use machine learning for extending and expanding knowledge, capabilities and language unique to each business and user," says Verint’s Nancy Treaster, senior vice president and general manager of strategic operations. "It’s a technology breakthrough we have harnessed to help our customers transform their self-service strategies, lower costs and increase revenue. Our customers aren’t just achieving their automation goals with this solution. They are transcending them."
Last year, Verint received the "Best Overall AI Solution" in the AI Breakthrough Awards. "We are clearly at a point of mainstream consensus that artificial intelligence will change the way businesses and consumers interact and work – and the AI Breakthrough Awards program is designed to showcase the technologies and companies that are driving this fundamental shift," said James Johnson, managing director, AI Breakthrough. "We are thrilled to announce our 2019 AI Breakthrough Award winners circle and we extend a hearty congratulations to all of the nominees for their impressive display of AI innovation this year."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Use Of IVR
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Tuesday, September 17, 2019
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