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News : Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation Awards

#contactcenterworld, @Verint, @ventanaresearch

Melville, NY, USA, Dec 19, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that its Unified Voice of the Customer™ (VoC) product has won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement.

Verint was selected from hundreds of entries - in a range of categories including analytics, marketing and digital technology - to become one of three finalists and inevitably the Winner in digital innovation for customer excellence. The awards recognize vendors and their technologies that have had the most striking impact on their respective markets.


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"Verint solutions leverage digital insights to improve customer experience across the entire journey. Unified VoC provides a complete omnichannel view of the customer and offers true innovation to compete in today’s experience economy," says Mark Smith, CEO and chief research officer at Ventana Research. "Congratulations to Verint for its exceptional innovation in Unified VoC and its impact on organizations needing to understand and optimize actions and processes."

Smith added, "The focus on optimizing the customer experience in the industry has become a north star for many organizations. However, most don’t listen to the experience provided throughout the customer journey and, in essence, don’t provide a voice to its customers. Verint’s technology addresses that need and helps organizations listen and engage its customers to ensure that feedback and satisfaction is listened to as well as acted upon to support Voice of the Customer programs."

"It’s an honor to be recognized in this year’s awards by Ventana Research," says Verint’s Ben Smith, vice president and general manager of Verint Experience Management solutions. "As more customers engage with brands through multiple channels, organizations need a complete view and a deeper understanding of all the signals across the customer journey. They can’t afford blind spots. Enterprises need feedback from more than surveys to differentiate in today’s marketplace, and with our Unified VoC solution, they get it—omnichannel CX insights to drive improvements across the business."

#contactcenterworld, @Verint, @ventanaresearch

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Verint:
Company LogoVerint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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About Ventana Research:
Company LogoVentana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Friday, December 20, 2019

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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