#contactcenterworld, @Verint, @ventanaresearch
Melville, NY, USA, Dec 19, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that its Unified Voice of the Customer™ (VoC) product has won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement.
Verint was selected from hundreds of entries - in a range of categories including analytics, marketing and digital technology - to become one of three finalists and inevitably the Winner in digital innovation for customer excellence. The awards recognize vendors and their technologies that have had the most striking impact on their respective markets.
"Verint solutions leverage digital insights to improve customer experience across the entire journey. Unified VoC provides a complete omnichannel view of the customer and offers true innovation to compete in today’s experience economy," says Mark Smith, CEO and chief research officer at Ventana Research. "Congratulations to Verint for its exceptional innovation in Unified VoC and its impact on organizations needing to understand and optimize actions and processes."
Smith added, "The focus on optimizing the customer experience in the industry has become a north star for many organizations. However, most don’t listen to the experience provided throughout the customer journey and, in essence, don’t provide a voice to its customers. Verint’s technology addresses that need and helps organizations listen and engage its customers to ensure that feedback and satisfaction is listened to as well as acted upon to support Voice of the Customer programs."
"It’s an honor to be recognized in this year’s awards by Ventana Research," says Verint’s Ben Smith, vice president and general manager of Verint Experience Management solutions. "As more customers engage with brands through multiple channels, organizations need a complete view and a deeper understanding of all the signals across the customer journey. They can’t afford blind spots. Enterprises need feedback from more than surveys to differentiate in today’s marketplace, and with our Unified VoC solution, they get it—omnichannel CX insights to drive improvements across the business."
#contactcenterworld, @Verint, @ventanaresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Verint:
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About Ventana Research:
Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Published: Friday, December 20, 2019
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