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News : Veritas Prime Celebrates Successful Launch of Full-Service Contact Center

#contactcenterworld

Orlando, FL, USA, Jan 25, 2024 - Veritas Prime, a tech-enabled HR company specializing in SAP HXM, proudly announces the successful launch of its latest offering – a comprehensive Contact Center based out of their headquarters in Orlando, FL. This service is seamlessly integrated into Veritas Prime's suite of tech-enabled solutions, providing clients with an HR contact center experience.

The Contact Center, launched on January 1st, has already begun making waves by supporting employees for its first client. This marks a significant milestone for Veritas Prime, showcasing the company's commitment to delivering HR solutions to its clientele.

"We are thrilled to introduce our state-of-the-art Contact Center as part of our HR ecosystem offering. The seamless integration and top-notch support will fill a current gap in the SAP HR market, where our customers will have a one stop shop for HR technology related support, significantly reducing unnecessary integrations and delays with third party providers," said Mike Pappis, Managing Partner.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.com


About Veritas Prime:
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Friday, January 26, 2024

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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