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News : Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints

#contactcenterworld, @veritoneinc

Denver, CO, USA, May 5, 2021 -- Veritone, Inc. (Nasdaq: VERI), the creator of an operating system for artificial intelligence, aiWARE™, announced Veritone's Interaction Analytics solutions, pre-configured AI solutions for conversational intelligence that automatically extract insights from customer interactions including voice calls, texts, emails, chats, social streams, images and videos in near-real-time, enabling better decision-making while boosting revenues, reducing operations costs and improving customer satisfaction.

Veritone's Interaction Analytics solutions, powered by Veritone’s proprietary aiWARE operating system, offer customer-facing enterprise departments –– including sales, marketing, customer service and professional services –– automated insights into customer interactions, which are typically locked within unstructured data sources and require costly, time-consuming manual review to gain business value.

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Veritone has initially introduced three aiWARE-powered, pre-configured Interaction Analytics solutions for enterprise customers:

Contact center compliance, to transcribe call recordings and make them searchable for company and regulatory compliance.

Contact center insight, to identify callers, transcribe calls, gauge intent and measure sentiment for reduced costs and satisfied customers.

Social media insight, to listen, learn and leverage brand and competitor insights across an organization’s social media presence.

"Veritone’s Interaction Analytics sheds light on the 80% of the world's data trapped in unstructured data sources, opening up vast new opportunities for our analytics business," said Mark Frisch, CEO & founder of Marquee Crew, a data and analytics company. "Since these solutions are powered by Veritone aiWARE, we know we will always have the best AI models available for extracting data and insight from video, images, audio and text."

"It is important for enterprises to extract as much insight as possible from their data to stay competitive," said Chad Steelberg, chairman and CEO of Veritone. "In an increasingly digital world, more unstructured data is available than ever before. With every call, text and social media interaction that occurs, enterprises need an automated way to extract insights from this data. Artificial intelligence that is easy to use and delivers near-real-time takeaways will be key to making these insights available to drive better business decisions."

#contactcenterworld, @veritoneinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Veritone:
Company LogoVeritone (NASDAQ: VERI) is a leading provider of artificial intelligence (AI) technology and solutions. The company’s proprietary operating system, aiWARE™, powers a diverse set of AI applications and intelligent process automation solutions that are transforming both commercial and government organizations. Veritone is headquartered in Denver, Colorado and has offices in California and London.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Friday, May 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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