Denver, CO, USA, May 5, 2021 -- Veritone, Inc. (Nasdaq: VERI), the creator of an operating system for artificial intelligence, aiWARE™, announced Veritone's Interaction Analytics solutions, pre-configured AI solutions for conversational intelligence that automatically extract insights from customer interactions including voice calls, texts, emails, chats, social streams, images and videos in near-real-time, enabling better decision-making while boosting revenues, reducing operations costs and improving customer satisfaction.
Veritone's Interaction Analytics solutions, powered by Veritone’s proprietary aiWARE operating system, offer customer-facing enterprise departments –– including sales, marketing, customer service and professional services –– automated insights into customer interactions, which are typically locked within unstructured data sources and require costly, time-consuming manual review to gain business value.
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Veritone has initially introduced three aiWARE-powered, pre-configured Interaction Analytics solutions for enterprise customers:
Contact center compliance, to transcribe call recordings and make them searchable for company and regulatory compliance.
Contact center insight, to identify callers, transcribe calls, gauge intent and measure sentiment for reduced costs and satisfied customers.
Social media insight, to listen, learn and leverage brand and competitor insights across an organization’s social media presence.
"Veritone’s Interaction Analytics sheds light on the 80% of the world's data trapped in unstructured data sources, opening up vast new opportunities for our analytics business," said Mark Frisch, CEO & founder of Marquee Crew, a data and analytics company. "Since these solutions are powered by Veritone aiWARE, we know we will always have the best AI models available for extracting data and insight from video, images, audio and text."
"It is important for enterprises to extract as much insight as possible from their data to stay competitive," said Chad Steelberg, chairman and CEO of Veritone. "In an increasingly digital world, more unstructured data is available than ever before. With every call, text and social media interaction that occurs, enterprises need an automated way to extract insights from this data. Artificial intelligence that is easy to use and delivers near-real-time takeaways will be key to making these insights available to drive better business decisions."
Posted by Veronica Silva Cusi, news correspondent
Veritone (NASDAQ: VERI) is a leading provider of artificial intelligence (AI) technology and solutions. The company’s proprietary operating system, aiWARE™, powers a diverse set of AI applications and intelligent process automation solutions that are transforming both commercial and government organizations. Veritone is headquartered in Denver, Colorado and has offices in California and London.
Published: Friday, May 7, 2021
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