News : Verizon Achieves HIPAA-Compliance
Oct 24, 2014 -- Verizon said its Virtual Contact Center and IP-based Interactive Voice Response have achieved HIPAA compliance, putting the telecommunications company firmly in the healthcare space with the goal of improving patient engagement.
The contact center and voice response will both be geared toward payers and providers, who will be able to manage incoming inquiries from either patients or clinicians while securely sharing patient information, the company said.
The cloud-based offerings, Verizon said, can help better coordinate the patient experience as well as be integrated with existing software, including EHRs and any other database operated by the payer or provider.
"Healthcare is behind other industries when it comes to applying technology to the delivery of services due in part to today’s regulatory climate," said Darryl Shaw, director of healthcare solutions and new product development for Verizon. "Verizon is looking at ways where we can ease the pain points for our clients by using technology to provide added value. This is a great example of one way we are doing so."
Posted by Veronica Silva Cusi, news correspondent
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