#contactcenterworld, @VerizonWireless, @ringcentral
Basking Ridge, NJ, USA, May 10, 2021 -- Verizon Business announced a new strategic partnership with RingCentral, Inc. (NYSE: RNG), which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses, setting the foundation for a new workplace experience and giving employees the ability to work and collaborate from anywhere. The solution developed through this partnership adds to Verizon’s unified communications and collaboration (UCC) portfolio, complementing other services and offerings already in-market.
"The ‘work from anywhere’ model will continue to be a major factor for businesses, and we’ve seen the importance of cloud communications growing stronger for enterprises in the past year," said Tami Erwin, CEO at Verizon Business. "Through this partnership, we’re leveraging our best-in-class network with RingCentral’s expertise in cloud collaboration to deliver game-changing cloud-based solutions that meet the needs of enterprises today and future proof how they operate moving forward."
Together Verizon Business and RingCentral will develop a new co-branded service, RingCentral with Verizon, a seamlessly integrated UCaaS solution for enterprise businesses. Enterprises will now have one solution, relationship, contract, support center, and implementation team for their deployments. Integrated with Verizon’s network solutions, and with proven reliability, this solution delivers RingCentral’s carrier-grade Message, Video, and Phone(™) platform to meet the needs of organizations navigating the ever-evolving global business landscape.
"At RingCentral, we truly believe this partnership creates additional value for our customers, and we are excited to innovate together with Verizon to deliver end-to-end digital transformation solutions that embed RingCentral’s Message, Video, Phone technology across the enterprise ecosystem," said Anand Eswaran, president and chief operating officer, RingCentral. "As business communications including team messaging and video become critical in enabling people to work from anywhere, this partnership with Verizon helps us meet the ever-changing customer needs."
"Verizon once again demonstrated their technology leadership with the implementation of 5G Ultra Wideband at Chase Center in 2019 for an enhanced in-arena fan experience," said Warriors Senior Vice President of Partnerships, Mike Kitts. "RingCentral, with their leading cloud-based business communication solution, is an innovative partner and integral part of our organization, enabling our staff to efficiently operate from anywhere, which in our business is now standard practice. We’re thrilled to see two trusted partners of ours come together to drive the industry forward."
"Verizon and RingCentral, both named a Leader in the IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise, 2021, are coming together at the right time for enterprises," said Denise Lund, research director, Unified Communications and Telecom at IDC. "Enterprises have emerged from 2020 planning to spend more on Unified Communications services. Solutions that will resonate will bring scale and innovations that come with being in the cloud together with expertise in enterprise-grade professional services, networks, and security."
Posted by Veronica Silva Cusi, news correspondent
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Tuesday, May 11, 2021
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.
All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.
Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|6.)||Digital Wholesale Solutions|
International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).
We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.
|7.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
- Customer Service
- Walk In Center
- Service Desk
|11.)||Technosys IT Management|
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter
|12.)||Tru29 Outsource Solutions Inc.|
Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.