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News : Verizon Business and RingCentral Deliver Cloud-based Enterprise Solutions

#contactcenterworld, @VerizonWireless, @ringcentral

Basking Ridge, NJ, USA, May 10, 2021 -- Verizon Business announced a new strategic partnership with RingCentral, Inc. (NYSE: RNG), which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses, setting the foundation for a new workplace experience and giving employees the ability to work and collaborate from anywhere. The solution developed through this partnership adds to Verizon’s unified communications and collaboration (UCC) portfolio, complementing other services and offerings already in-market.

"The ‘work from anywhere’ model will continue to be a major factor for businesses, and we’ve seen the importance of cloud communications growing stronger for enterprises in the past year," said Tami Erwin, CEO at Verizon Business. "Through this partnership, we’re leveraging our best-in-class network with RingCentral’s expertise in cloud collaboration to deliver game-changing cloud-based solutions that meet the needs of enterprises today and future proof how they operate moving forward."

Together Verizon Business and RingCentral will develop a new co-branded service, RingCentral with Verizon, a seamlessly integrated UCaaS solution for enterprise businesses. Enterprises will now have one solution, relationship, contract, support center, and implementation team for their deployments. Integrated with Verizon’s network solutions, and with proven reliability, this solution delivers RingCentral’s carrier-grade Message, Video, and Phone(™) platform to meet the needs of organizations navigating the ever-evolving global business landscape.

"At RingCentral, we truly believe this partnership creates additional value for our customers, and we are excited to innovate together with Verizon to deliver end-to-end digital transformation solutions that embed RingCentral’s Message, Video, Phone technology across the enterprise ecosystem," said Anand Eswaran, president and chief operating officer, RingCentral. "As business communications including team messaging and video become critical in enabling people to work from anywhere, this partnership with Verizon helps us meet the ever-changing customer needs."

"Verizon once again demonstrated their technology leadership with the implementation of 5G Ultra Wideband at Chase Center in 2019 for an enhanced in-arena fan experience," said Warriors Senior Vice President of Partnerships, Mike Kitts. "RingCentral, with their leading cloud-based business communication solution, is an innovative partner and integral part of our organization, enabling our staff to efficiently operate from anywhere, which in our business is now standard practice. We’re thrilled to see two trusted partners of ours come together to drive the industry forward."

"Verizon and RingCentral, both named a Leader in the IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise, 2021, are coming together at the right time for enterprises," said Denise Lund, research director, Unified Communications and Telecom at IDC. "Enterprises have emerged from 2020 planning to spend more on Unified Communications services. Solutions that will resonate will bring scale and innovations that come with being in the cloud together with expertise in enterprise-grade professional services, networks, and security."

#contactcenterworld, @VerizonWireless, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verizon.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Understand Your Business

Read today's tip or listen to it on podcast.

Published: Tuesday, May 11, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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