Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
#contactcenterworld, @VerizonWireless
Basking Ridge, NJ, USA, June, 2020 -- Verizon Business is expanding its Virtual Network Services (VNS) portfolio for enterprise customers with the introduction of Cisco’s 5000 Series Enterprise Network Compute System (ENCS). The Cisco ENCS purpose-built platform will now be included within Verizon’s catalog of virtual network functions and service chains that are offered to customers.
Verizon’s VNS portfolio allows customers to replace traditional network devices, such as routers, firewalls and switches, with virtual network functions (VNFs), which can be managed and orchestrated from a central location. VNFs help expedite customers’ digital network transformation by reducing or removing the need for manual intervention, building flexibility and agility into an organization's ability to scale capacity, prioritize application availability quickly, and respond to changing business needs. The Cisco ENCS is a purpose-built compute platform optimized for Network Function Virtualization.
"Customers need to be able to quickly and easily deploy network services to branch locations as their business needs evolve," said Aamir Hussain, Senior Vice President of Business Products. "The addition of Cisco’s ENCS compute platform to our VNS portfolio is another way for us to help enterprise customers simply deploy enterprise networking solutions for a more responsive, scalable and flexible network."
"The integration of Cisco’s ENCS solutions into Verizon’s VNS portfolio is another example of how our two companies continue to work together to enhance the possibilities of network virtualization," said Scott Harrell, Senior Vice President and General Manager of Cisco’s Intent-Based Networking Group. "Cisco’s virtualization solutions can help Verizon Business customers with a preference for Cisco’s ecosystem to easily deploy agile enterprise networking solutions, which is what all companies need today to continue to stay resilient and competitive," says Harrell.
#contactcenterworld, @VerizonWireless
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verizon.com
About Verizon:
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
Published: Thursday, June 25, 2020
| 1.) |  CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams |
| 4.) |  CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700 |
| 5.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486 |
| 6.) |  Consilium UniInsight™ The days of ‘business as usual’ are a distant memory for most of the world. And when it comes to contact centers, balancing between contact channels, deciding which agent locations or teams are doing well, working out how your customer satisfaction is being impacted by the less-than-perfect work environments of ‘lockdown’ agents…leaders are often at a loss when trying to get such insights from their contact center data. As the technology and business landscape changes, so too must the contact center reporting and analytics solutions that power decision making and performance management. With the new release of Consilium UniInsight™, we have tried to deliver contact center reporting and op... (read more) PH: (+61) 406 501 368 |
| 8.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 9.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
| 10.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
| 15.) |  VIEW With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack. Features: *OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status *Comprehensive audit across the enterprise, it only takes 10 minute *Provides a view in to the data accuracy of agent profiles across multiple applications *Drastically speeds up audit and validation processes *Validates actions to implement for profile data integrity issues across multiple applications *Can also assist in ensuring access level compliance... (read more) PH: 1+480-435-9390 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
