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News : Verizon Business Expands Virtual Network Services Portfolio with Cisco’s ENCS

#contactcenterworld, @VerizonWireless

Basking Ridge, NJ, USA, June, 2020 -- Verizon Business is expanding its Virtual Network Services (VNS) portfolio for enterprise customers with the introduction of Cisco’s 5000 Series Enterprise Network Compute System (ENCS). The Cisco ENCS purpose-built platform will now be included within Verizon’s catalog of virtual network functions and service chains that are offered to customers.

Verizon’s VNS portfolio allows customers to replace traditional network devices, such as routers, firewalls and switches, with virtual network functions (VNFs), which can be managed and orchestrated from a central location. VNFs help expedite customers’ digital network transformation by reducing or removing the need for manual intervention, building flexibility and agility into an organization's ability to scale capacity, prioritize application availability quickly, and respond to changing business needs. The Cisco ENCS is a purpose-built compute platform optimized for Network Function Virtualization.

"Customers need to be able to quickly and easily deploy network services to branch locations as their business needs evolve," said Aamir Hussain, Senior Vice President of Business Products. "The addition of Cisco’s ENCS compute platform to our VNS portfolio is another way for us to help enterprise customers simply deploy enterprise networking solutions for a more responsive, scalable and flexible network."

"The integration of Cisco’s ENCS solutions into Verizon’s VNS portfolio is another example of how our two companies continue to work together to enhance the possibilities of network virtualization," said Scott Harrell, Senior Vice President and General Manager of Cisco’s Intent-Based Networking Group. "Cisco’s virtualization solutions can help Verizon Business customers with a preference for Cisco’s ecosystem to easily deploy agile enterprise networking solutions, which is what all companies need today to continue to stay resilient and competitive," says Harrell.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verizon.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Thursday, June 25, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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