Basking Ridge, NJ, USA, Oct, 2020 -- Verizon (NYSE: VZ) debuts Contact Center Hub, a new, cloud-based solution that will provide small and medium businesses (SMBs) with a simple to deploy option for building and running contact centers. Contact Center Hub enables a business to reach customers in new ways and expand its customer base with increased direct digital and voice communications, using a simple and seamless user experience that natively integrates with business applications.
Alex Doyle, Executive Director, Product Management at Verizon Business, stated, "In a world where businesses are often mobile-first and virtual, it's essential to have a solution that is easy to set up and that enables work from anywhere. With Contact Center Hub, Verizon makes it easy for small businesses to provide paramount customer support experiences to their customers."
Ken Landoline, Omdia Principal Analyst, Customer Engagement stated about Contact Center Hub, "It's an especially difficult time for small and medium-sized businesses right now, and it's imperative they keep their customers engaged and cared for. Likewise, end-customers want easy ways to connect with SMBs. Contact Center Hub from Verizon Business, with its straightforward set-up and deployment, is compelling. It presents a cost-conscious, flexible, low-risk solution for businesses needing to improve the customer experience. And end-customers can connect back to SMBs through easy, common channels. For SMBs, needing to upgrade their contact-center solution or looking to move from prem to the cloud, Contact Center Hub deserves consideration."
Alex Doyle, Executive Director Product Management at Verizon Business, stated, "Delivering great customer service has never been more important. With Contact Center Hub, Verizon has made it easy for our small business customers to provide great customer support experiences to their customers. And in a world where businesses are often mobile-first and virtual, it's great to have a solution that is easy to set up and can work anywhere."
Posted by Veronica Silva Cusi, news correspondent
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
Published: Tuesday, October 6, 2020
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