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News : Verizon Enterprise Solutions to Provide Integrated Connectivity for Microsoft Teams Users

#contactcenterworld, @VerizonWireless, @Microsoft

New York, NY, USA, April, 2019 -- Verizon announced a new collaboration service which will enable the company’s network customers to integrate their compatible voice infrastructure to a Microsoft Teams environment across 80 countries.

The service leverages Direct Routing and Verizon’s SIP Trunk connectivity, giving users access to Microsoft Teams’ collaboration features including calling to and from traditional phones, VoIP, or mobile phone lines. Powered by Verizon’s Session Border Control as a Service (SBCaaS), the virtualized, cloud based service reduces the need for organizations to invest in additional hardware.

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Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files) and application integration. The service is built on Office 365 Groups subscription office productivity suite and features extensions that can integrate with non-Microsoft products. 

"Enterprises are always looking for tools and solutions for better productivity and collaboration," said Shawn Hakl, SVP Business Products for Verizon. "By integrating Verizon’s SIP Trunking into Microsoft Teams, users get the best of both worlds. They are able to have reliable communication services from Verizon, seamlessly integrated into their Microsoft Teams collaboration software."?

"Innovation has always been a hallmark of Verizon’s VoIP and SIP Trunking services," said Michael Brandenburg, Industry Analyst, Connected Work, at Frost & Sullivan. "Integrating Microsoft Teams Direct Routing with Verizon’s VoIP and SIP Trunking, either on-premises or in the cloud with SBCaaS, is a game changer in terms of enabling flexible deployment options for customers. With Verizon’s global coverage and quality, we see this as a compelling solution for enterprises using Microsoft Teams for voice calling."

#contactcenterworld, @VerizonWireless, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verizon.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, April 8, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284
 

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