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News : Verizon India and Nirmaan Organization Launch a Mobile Career Counselling

#contactcenterworld, @VerizonWireless

Hyderabad, India, March 4, 2021 -- Verizon India, an IT & Technology GCC (Global Capability Center) in association with Nirmaan Organization, a Hyderabad based NGO launched a Mobile Career Counselling Lab (MCL) equipped with digital infrastructure and technology based applications to offer end-to-end counselling support to students in rural India. Marking the inauguration of this initiative, the MCL van was flagged off today at a Government School in Hyderabad by Mr. Vijayaraman Subramanian, Managing Director, Verizon India along with leaders from Nirmaan Organization including Mr. Abdul Waheed (IFS Rtd) Director, Venkat Tankasala, Governing Board, Mr. Mayur Patnala, CEO and Mr. Chandra Sekhar P. CEO, Nirmaan Vidya Help Line and Mr. V Niranjan, Head Master, Manikonda High School.

The mobile counselling lab encompasses personal and tele counselling services, psychometric tests, technological infrastructure and mobile applications to equip the aspirants to self-explore and seek out a clear path for a better future. It also offers helpline services, which can be utilised by aspirants to garner any further clarifications that they may have regarding their prospects. Starting out its journey from Hyderabad, this ‘Career Counselling on Wheels’ initiative in its first year as a pilot project will conduct about 200 sessions reaching out to over 10,000 students and youth in the four remote districts of Yadgir, Raichur, Koppala and Gadag in Karnataka. Subsequently, plans are to expand the MCL initiative to other Southern states and eventually to all parts of the country.

Highlighting the importance of the project, Vijayaraman Subramanian, Managing Director, Verizon India, said, "We at Verizon India are delighted to partner with Nirmaan Organisation for this unique initiative that helps bridge the digital divide for the student community and empower our youth in the rural areas with relevant infrastructure and support to carve out a bright future for themselves. Working closely with the communities around us, it is our goal to move the world forward for everyone by expanding digital access and preparing people for the jobs of the future. The launch of Mobile Career Counselling Lab re-affirms this commitment as we aim to bring about a positive change with the power of technology."

Highlighting the unique aspects of this initiative, Mr. Chandra Sekhar P, CEO, Nirmaan Vidya Help Line said "We thank Verizon India for supporting us to take this program across multiple remote districts. Our aim is to help these students, get access to right information and guidance on various career related aspects. Counselling sessions will be conducted by well-trained career counsellors who will be part of the lab throughout the journey.

Students can also reach out through the Nirmaan Vidya helpline to get all their queries answered."

"We aspire to enrol over 2500 students and youth for courses, training institutes, colleges, jobs and scholarships with the help of the career lab. The helpline will also take 6000 calls from the tele counselling centre implemented in Bangalore", he added.

Due to the lack of internet penetration in the interiors of rural India, many students from these regions do not have access to information or the relevant platforms for guidance on how they can explore further education or career opportunities. Results from a need assessment survey conducted by the Nirmaan Organisation brought to the fore some key findings like low career aspirations and lack of awareness amongst these youngsters as nearly 79% of the respondent were aware of less than five career options and 90% of them being unaware of a single scholarship. This unmet need is what spurred the idea of the mobile career counselling lab to help provide access and support to the young aspirants from the rural hinterland.

The mobile counselling lab is equipped with 10 Tablets installed with mobile apps and psychometric assessment including space for personal counselling. The van will be on the move from an identified site to another, enabling students to connect to a tele-counselling center with a toll free helpline 18004252429 for queries. The lab also has a TV screen where the counsellors will conduct career workshops and showcase audio and video files for better understanding. Students can self-explore the digital infra available and can also enrol themselves in a career outreach program where they can get all the updated information on various career opportunities.

With the support of local NGOs and village leaders, the mobile lab will be visiting schools, gram panchayat offices and will be stationed at places where people can benefit the most. To ensure sustainability of this initiative, Nirmaan will also be building Career Mitras in these villages by identifying volunteers from the villages and empowering them with latest information and tools who in turn can support the young aspirants in their learning journey.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent
Source: https://indiaeducationdiary.in


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Friday, March 5, 2021

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2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

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Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

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Calabrio

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Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

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eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

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Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
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You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

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WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
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VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

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QPC Ltd.

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QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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