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News : Verizon India and Nirmaan Organization Launch a Mobile Career Counselling

#contactcenterworld, @VerizonWireless

Hyderabad, India, March 4, 2021 -- Verizon India, an IT & Technology GCC (Global Capability Center) in association with Nirmaan Organization, a Hyderabad based NGO launched a Mobile Career Counselling Lab (MCL) equipped with digital infrastructure and technology based applications to offer end-to-end counselling support to students in rural India. Marking the inauguration of this initiative, the MCL van was flagged off today at a Government School in Hyderabad by Mr. Vijayaraman Subramanian, Managing Director, Verizon India along with leaders from Nirmaan Organization including Mr. Abdul Waheed (IFS Rtd) Director, Venkat Tankasala, Governing Board, Mr. Mayur Patnala, CEO and Mr. Chandra Sekhar P. CEO, Nirmaan Vidya Help Line and Mr. V Niranjan, Head Master, Manikonda High School.

The mobile counselling lab encompasses personal and tele counselling services, psychometric tests, technological infrastructure and mobile applications to equip the aspirants to self-explore and seek out a clear path for a better future. It also offers helpline services, which can be utilised by aspirants to garner any further clarifications that they may have regarding their prospects. Starting out its journey from Hyderabad, this ‘Career Counselling on Wheels’ initiative in its first year as a pilot project will conduct about 200 sessions reaching out to over 10,000 students and youth in the four remote districts of Yadgir, Raichur, Koppala and Gadag in Karnataka. Subsequently, plans are to expand the MCL initiative to other Southern states and eventually to all parts of the country.

Highlighting the importance of the project, Vijayaraman Subramanian, Managing Director, Verizon India, said, "We at Verizon India are delighted to partner with Nirmaan Organisation for this unique initiative that helps bridge the digital divide for the student community and empower our youth in the rural areas with relevant infrastructure and support to carve out a bright future for themselves. Working closely with the communities around us, it is our goal to move the world forward for everyone by expanding digital access and preparing people for the jobs of the future. The launch of Mobile Career Counselling Lab re-affirms this commitment as we aim to bring about a positive change with the power of technology."

Highlighting the unique aspects of this initiative, Mr. Chandra Sekhar P, CEO, Nirmaan Vidya Help Line said "We thank Verizon India for supporting us to take this program across multiple remote districts. Our aim is to help these students, get access to right information and guidance on various career related aspects. Counselling sessions will be conducted by well-trained career counsellors who will be part of the lab throughout the journey.

Students can also reach out through the Nirmaan Vidya helpline to get all their queries answered."

"We aspire to enrol over 2500 students and youth for courses, training institutes, colleges, jobs and scholarships with the help of the career lab. The helpline will also take 6000 calls from the tele counselling centre implemented in Bangalore", he added.

Due to the lack of internet penetration in the interiors of rural India, many students from these regions do not have access to information or the relevant platforms for guidance on how they can explore further education or career opportunities. Results from a need assessment survey conducted by the Nirmaan Organisation brought to the fore some key findings like low career aspirations and lack of awareness amongst these youngsters as nearly 79% of the respondent were aware of less than five career options and 90% of them being unaware of a single scholarship. This unmet need is what spurred the idea of the mobile career counselling lab to help provide access and support to the young aspirants from the rural hinterland.

The mobile counselling lab is equipped with 10 Tablets installed with mobile apps and psychometric assessment including space for personal counselling. The van will be on the move from an identified site to another, enabling students to connect to a tele-counselling center with a toll free helpline 18004252429 for queries. The lab also has a TV screen where the counsellors will conduct career workshops and showcase audio and video files for better understanding. Students can self-explore the digital infra available and can also enrol themselves in a career outreach program where they can get all the updated information on various career opportunities.

With the support of local NGOs and village leaders, the mobile lab will be visiting schools, gram panchayat offices and will be stationed at places where people can benefit the most. To ensure sustainability of this initiative, Nirmaan will also be building Career Mitras in these villages by identifying volunteers from the villages and empowering them with latest information and tools who in turn can support the young aspirants in their learning journey.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent

About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

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Published: Friday, March 5, 2021

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2023 Buyers Guide Computer Telephony Integration

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

AMC Technology

DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.


CRM integration
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.


NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.


What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.


Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


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