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News : Verizon India and Nirmaan Organization Launch a Mobile Career Counselling

#contactcenterworld, @VerizonWireless

Hyderabad, India, March 4, 2021 -- Verizon India, an IT & Technology GCC (Global Capability Center) in association with Nirmaan Organization, a Hyderabad based NGO launched a Mobile Career Counselling Lab (MCL) equipped with digital infrastructure and technology based applications to offer end-to-end counselling support to students in rural India. Marking the inauguration of this initiative, the MCL van was flagged off today at a Government School in Hyderabad by Mr. Vijayaraman Subramanian, Managing Director, Verizon India along with leaders from Nirmaan Organization including Mr. Abdul Waheed (IFS Rtd) Director, Venkat Tankasala, Governing Board, Mr. Mayur Patnala, CEO and Mr. Chandra Sekhar P. CEO, Nirmaan Vidya Help Line and Mr. V Niranjan, Head Master, Manikonda High School.

The mobile counselling lab encompasses personal and tele counselling services, psychometric tests, technological infrastructure and mobile applications to equip the aspirants to self-explore and seek out a clear path for a better future. It also offers helpline services, which can be utilised by aspirants to garner any further clarifications that they may have regarding their prospects. Starting out its journey from Hyderabad, this ‘Career Counselling on Wheels’ initiative in its first year as a pilot project will conduct about 200 sessions reaching out to over 10,000 students and youth in the four remote districts of Yadgir, Raichur, Koppala and Gadag in Karnataka. Subsequently, plans are to expand the MCL initiative to other Southern states and eventually to all parts of the country.

Highlighting the importance of the project, Vijayaraman Subramanian, Managing Director, Verizon India, said, "We at Verizon India are delighted to partner with Nirmaan Organisation for this unique initiative that helps bridge the digital divide for the student community and empower our youth in the rural areas with relevant infrastructure and support to carve out a bright future for themselves. Working closely with the communities around us, it is our goal to move the world forward for everyone by expanding digital access and preparing people for the jobs of the future. The launch of Mobile Career Counselling Lab re-affirms this commitment as we aim to bring about a positive change with the power of technology."

Highlighting the unique aspects of this initiative, Mr. Chandra Sekhar P, CEO, Nirmaan Vidya Help Line said "We thank Verizon India for supporting us to take this program across multiple remote districts. Our aim is to help these students, get access to right information and guidance on various career related aspects. Counselling sessions will be conducted by well-trained career counsellors who will be part of the lab throughout the journey.

Students can also reach out through the Nirmaan Vidya helpline to get all their queries answered."

"We aspire to enrol over 2500 students and youth for courses, training institutes, colleges, jobs and scholarships with the help of the career lab. The helpline will also take 6000 calls from the tele counselling centre implemented in Bangalore", he added.

Due to the lack of internet penetration in the interiors of rural India, many students from these regions do not have access to information or the relevant platforms for guidance on how they can explore further education or career opportunities. Results from a need assessment survey conducted by the Nirmaan Organisation brought to the fore some key findings like low career aspirations and lack of awareness amongst these youngsters as nearly 79% of the respondent were aware of less than five career options and 90% of them being unaware of a single scholarship. This unmet need is what spurred the idea of the mobile career counselling lab to help provide access and support to the young aspirants from the rural hinterland.

The mobile counselling lab is equipped with 10 Tablets installed with mobile apps and psychometric assessment including space for personal counselling. The van will be on the move from an identified site to another, enabling students to connect to a tele-counselling center with a toll free helpline 18004252429 for queries. The lab also has a TV screen where the counsellors will conduct career workshops and showcase audio and video files for better understanding. Students can self-explore the digital infra available and can also enrol themselves in a career outreach program where they can get all the updated information on various career opportunities.

With the support of local NGOs and village leaders, the mobile lab will be visiting schools, gram panchayat offices and will be stationed at places where people can benefit the most. To ensure sustainability of this initiative, Nirmaan will also be building Career Mitras in these villages by identifying volunteers from the villages and empowering them with latest information and tools who in turn can support the young aspirants in their learning journey.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent

About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Friday, March 5, 2021

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2021 Buyers Guide Speech Technology


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151


Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

MattsenKumar LLC

SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
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InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
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Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
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PH: 412-621-9310


Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis

All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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