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News : Verizon Laying Off Up to 500 Customer Service Employees in Hilliard

#contactcenterworld, @VerizonWireless

Hilliard, OH, USA, Feb, 2020 -- Verizon has announced plans to lay off almost 500 workers in Hilliard by this spring.

As required under Ohio’s WARN Act, Verizon notified the state this week that it plans to shutter its customer service facilities and downsize other operations at 5000 Britton Road. Up to 496 jobs are expected to be cut.

Verizon notified employees of the layoffs earlier this month. The cuts affect the company's Business Government Customer Operations center, the Customer Service Support Team, and Credit Order Review facility.

Company spokesman David Weisman says some of those call center employees will be given the option to relocate, work from home or apply to other jobs within the company.

"Our employees are highly-trained, skilled and experienced, and we want as many of them as possible to stay with us," he wrote in a statement. "Our Hilliard facility will continue to be home to Verizon employees and is an important part of our operations. We remain committed to supporting the local community."

The Hilliard location still expects to employ several hundred workers after the layoffs.

Verizon expects the layoffs to be finalized on or around April 7, 2020.

#contactcenterworld, @VerizonWireless

Posted by Veronica Silva Cusi, news correspondent
Source: https://radio.wosu.org


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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Today's Tip of the Day - Anticipate Volatility

Read today's tip or listen to it on podcast.

Published: Monday, February 24, 2020

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

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