New York, NY, USA, July 13, 2020 -- Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly.
With Google Cloud Contact Center AI solution, Verizon continues to develop digital experiences and to offer customers the ability to drive the conversation. Tapping into enhanced natural language recognition technologies, coupled with faster processing and real-time access to customer insights and product information, Verizon helps customers quickly find the answers to their questions while enabling agents to better assist with customer requests.
"Verizon’s commitment to innovation extends to all aspects of the customer experience," said Shankar Arumugavelu, global CIO & SVP, Verizon. "These customer service enhancements, powered by the Verizon collaboration with Google Cloud, offer a faster and more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."
"We’re proud to work with Verizon to help enable its digital transformation strategy," said Thomas Kurian, CEO of Google Cloud. "By helping Verizon reimagine the customer experience through our AI and ML expertise, we can create an experience that not only delights consumers, but also helps differentiate Verizon in the market."
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, July 14, 2020
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