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News : Verizon Powers Customer Experiences with Google Cloud

#contactcenterworld, @VerizonWireless, @google

New York, NY, USA, July 13, 2020 -- Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly.

With Google Cloud Contact Center AI solution, Verizon continues to develop digital experiences and to offer customers the ability to drive the conversation. Tapping into enhanced natural language recognition technologies, coupled with faster processing and real-time access to customer insights and product information, Verizon helps customers quickly find the answers to their questions while enabling agents to better assist with customer requests.

"Verizon’s commitment to innovation extends to all aspects of the customer experience," said Shankar Arumugavelu, global CIO & SVP, Verizon. "These customer service enhancements, powered by the Verizon collaboration with Google Cloud, offer a faster and more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."

"We’re proud to work with Verizon to help enable its digital transformation strategy," said Thomas Kurian, CEO of Google Cloud. "By helping Verizon reimagine the customer experience through our AI and ML expertise, we can create an experience that not only delights consumers, but also helps differentiate Verizon in the market."

#contactcenterworld, @VerizonWireless, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.verizon.com


About Verizon:
Company LogoMeeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Tuesday, July 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Surveys

 
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