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News : Verizon Wireless' New Call Center Reshuffling Will Affect Workers
Feb 13, 2014 -- Verizon Wireless (NYSE:VZ) is reorganizing its call centers and closing some facilities, meaning 3,000 workers will need to either apply for different jobs, relocate or take a buyout package. An additional 2,200 workers are being shifted to locations nearby the ones that are being closed.
Verizon will shutter facilities in Meriden, Conn.; Cranberry and Warrendale, Pa.; and Irvine and Folsom, Calif. Verizon Wireless will offer each affected employee a $10,000 benefit to relocate to one of the company's other call centers according to the Los Angeles Times.
The call center closures are part of cost cutting at Verizon unrelated to Verizon Communications' acquisition of Vodafone's stake in Verizon Wireless. That deal is expected to close later this month.
When asked about Verizon Wireless' cost cutting in 2013 and the plans for further costs in 2014, Verizon Communications CFO Fran Shammo said this in January, "We value these employees," Verizon spokesman Tom Pica told Bloomberg. "They are well trained and very skilled."
The call centers will be shut down on May 8, which will lower the number of Verizon Wireless call center down to 26 nationwide. Verizon Wireless has about 73,000 employees in total and will keep workers in Warrendale, Irvine and Folsom, Pica told Bloomberg.
In 2012 Verizon closed a handful of call centers across the country, which affected as many as 3,175 jobs.
Verizon is not the only carrier shedding jobs. Sprint (NYSE:S) has said it will book a charge in the fourth quarter related to job cuts, but did not reveal how many employees it plans to cut as part of a restructuring.
In a January filing with the Securities and Exchange Commission, Sprint said that on Jan. 16 it started to implement a "workforce reduction plan to reduce costs and better meet the changing dynamics of the marketplace." The company said the cuts are expected to be largely completed by June 30, and will include management and non-management positions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Verizon
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations - including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises.
About Sprint (US):
Sprint is an integrated communications provider. With approximately 70,000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying network technologies, including the United States’ nationwide all-digital, fiber-optic network and a Tier 1 Internet backbone.
Published: Wednesday, February 19, 2014