Holmdel, NJ, USA, March, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that national insurance software services provider Vertafore(R) has realized shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution.
"We are an organization fully committed to running on the principle that ‘customer success is our success’," Steve Cox, Vertafore’s VP of Customer Support says. "Vonage has proven to be the right partner for us in our pursuit of improving and enhancing customer experience, increasing efficiency and empowering our team as we create more opportunities to succeed. Equipped with the smartest technology and a thoughtful partner by our side, we are ready to thrill customers and drive our business forward."
Chris Haggis, SVP of Customer Success for Vonage, adds, "We are delighted that Vertafore has seen such incredible results with our platform. Our cloud capabilities are enabling the company to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. In an era of empowered and ultra-connected consumers who expect a rich omni-channel experience, businesses that excel in engaging customers across channels can retain three times as much business as those without an omni-channel strategy. We look forward to continuing to support Vertafore as it continues its rapid expansion."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Vertafore delivers cloud-based insurance software and services that transform the business of insurance. With the largest customer-base in the industry, more than 20,000 agencies and carriers leverage Vertafore’s insurance solutions that are built on today’s most advanced cloud, mobile, and information technology platforms.
Published: Friday, March 15, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
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Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.