#contactcenterworld, @vonage, @vertafore

Holmdel, NJ, USA, March, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that national insurance software services provider Vertafore(R) has realized shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution. 

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"We are an organization fully committed to running on the principle that ‘customer success is our success’," Steve Cox, Vertafore’s VP of Customer Support says. "Vonage has proven to be the right partner for us in our pursuit of improving and enhancing customer experience, increasing efficiency and empowering our team as we create more opportunities to succeed. Equipped with the smartest technology and a thoughtful partner by our side, we are ready to thrill customers and drive our business forward."

Chris Haggis, SVP of Customer Success for Vonage, adds, "We are delighted that Vertafore has seen such incredible results with our platform. Our cloud capabilities are enabling the company to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. In an era of empowered and ultra-connected consumers who expect a rich omni-channel experience, businesses that excel in engaging customers across channels can retain three times as much business as those without an omni-channel strategy. We look forward to continuing to support Vertafore as it continues its rapid expansion."

#contactcenterworld, @vonage, @vertafore

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com