#contactcenterworld, @alidacxm, @verveba
Sydney, Australia, July, 2022 -- Alida, a provider in Total Experience Management (TXM), announced their expanded Premium Partnership with Verve, providers in culture, communities and smart digital research, to deliver Customer Experience (CX), research, and insights to organisations across Australia.
"The partnership with Alida enables us to deliver seamless outcomes for our clients, designed for their needs," says Rikki Pearce, Verve Australia Managing Director. "Alida provides great software and Verve provides exceptional research expertise and innovation. Taken together, this empowers clients to deliver world-class CX outcomes."
"We are proud of the strong partnership we have been building with Verve and look forward to working together to deliver exceptional outcomes for our clients in Australia," said Ross Wainwright, CEO of Alida. "Our shared values for customer-obsession and innovation have made for great collaboration between both our teams resulting in top-tier customer success for our clients."
A strong commitment to the Australian market has been a top business priority for Alida this year. In April 2022, Alida announced the opening of an AWS Data Centre in Sydney to more efficiently meet the needs of Australian customers and enable an increase in data performance and speed. Alida has begun hiring a number of new employees to support customers in APAC, adding resources in Sydney and Melbourne across Sales, Customer Success and Support teams.
"We are excited to yet again grow our partnership with Verve," said Steven Medeiros, SVP and General Manager, APAC, Alida."Together we have been providing organisations with industry-leading CX and we look forward to being able to offer these elevated services to Australian customers."
#contactcenterworld, @alidacxm, @verveba
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Alida:
Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM
About Verveba Telecom, LLC:
Verveba Telecom delivers outsourcing services to fixed and mobile operators on a global basis. We manages the network design, deployment, operations and maintenance activities for a Cellular Service Providers and OEMs.
Published: Friday, July 8, 2022
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