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News : Veterans Affairs Opens Community Care Call Center
Washington, VA, USA, March 15, 2016 -- Veterans can now work directly with the Department of Veterans Affairs to resolve debt collection issues resulting from inappropriate or delayed Choice Program billing, according to a written statement on the VA website.
In step with MyVA’s efforts to modernize VA’s customer-focused, veteran-centered services capabilities, a Community Care Call Center has been set up for veterans experiencing adverse credit reporting or debt collection resulting from inappropriately billed Choice Program claims.
Veterans experiencing these problems can call 1-877-881-7618 for assistance, the statement says.
"As a result of the Veterans Choice Program, community providers have seen thousands of Veterans. We continue to work to make the program more Veteran-friendly," said Dr. David Shulkin, Under Secretary for Health, in the statement. "There should be no bureaucratic burden that stands in the way of Veterans getting care."
The new call center will work to resolve instances of improper veteran billing and assist community care medical providers with delayed payments. VA staff are also trained and ready to work with the medical providers to expunge adverse credit reporting on veterans resulting from delayed payments to providers, the statement says. VA is urging veterans to continue working with their VA primary care team to obtain necessary health care services regardless of adverse credit reporting or debt collection activity.
VA acknowledges that delayed payments and inappropriately billed claims are unacceptable and have caused stress for veterans and providers alike, the statement says, adding that the new call center is the first step in addressing these issues.
VA presented The Plan to Consolidate Community Care in October 2015 that outlines additional solutions to streamline processes and improve timely provider payment.
Veterans who would like to use the Veterans Choice Program can call 1-866-606-8198 to find out more about the program, confirm eligibility and schedule appointments.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Department Of Veterans Affairs
About Department Of Veterans Affairs:
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is the United States government’s second largest department, after the United States Department of Defense. With a total 2009 budget of about $87.6 billion, VA employs nearly 280,000 people at hundreds of Veterans Affairs medical facilities, clinics, and benefits offices and is responsible for administering programs of veterans’ benefits for veterans, their families, and survivors. In 2012, the proposed budget for Veterans Affairs was $132 billion. The VA 2014 Budget request for 2014 is $152.7 billion. This includes $66.5 billion in discretionary resources and $86.1 billion in mandatory funding. The discretionary budget request represents an increase of $2.7 billion, or 4.3 percent, over the 2013 enacted level.
Published: Friday, March 18, 2016