Akron, OH, USA, Feb 26, 2020 -- VHT, a provider of callback software and services, introduced Mindful, a Hybrid-SaaS offering that blends voice, messaging, automation and analytics capabilities. Supported by the company’s Customer Success practice, VHT provides brands with a way to lower contact center infrastructure costs while improving Net Promoter Scores (NPS).
"In 2019 consumers sent over 7 trillion SMS messages to one another using a smartphone and half of them have expressed the desire to interact with brands the same way," said Matt DiMaria, CEO of VHT. "Mindful enables our clients to engage with their customers, who want access to the full power of their smartphones, at a time that is convenient for them. And all this must result in a successful conversation regardless of whether it’s a voice or text interaction."
"By empowering your customers to transition between talk and text, Mindful makes the user experience of contacting a brand match the experience of communicating with friends and family," said Nick Kennedy, VP, Customer Care at VHT. "VHT’s analytics have demonstrated a lower cost per interaction while increasing customer loyalty and raising Net Promoter Scores (NPS)."
Posted by Veronica Silva Cusi, news correspondent
About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
Published: Friday, February 28, 2020
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