Nashville, TN, USA, Apr 20, 2022 -- VHT, providers of customer experience solutions for over two decades, has announced that it is renamed to Mindful, taking on its namesake solution for enterprise experiences.
Mindful centers its technology solutions around the customer while providing immense benefits to agents, employees, contact centers, and brands overall. While the customer service industry has long struggled with the tradeoff between experience and efficiency, Mindful applies its methodology to enhance both aspects.
"Our evolution to Mindful is built on the expertise gained from over 25 years serving over 300 of the world’s leading brands, and billions of individual customer interactions," says Matt DiMaria, CEO of Mindful. "We’ve continuously translated that knowledge into new and updated offerings that enable our clients to stay one step ahead of customers’ expectations and not just solve problems, but deliver a delightful experience at every turn."
"For us, customer-centricity is key," says Matt DiMaria, CEO of Mindful. "A mindful experience is all about bridging the gap between experiences, smoothing out the customer’s search for answers in ways that best suit everyone involved: customer, agent, and brand. Ultimately, a mindful journey means operational excellence for brands, gaining efficiencies and insight into the total experience."
Posted by Veronica Silva Cusi, news correspondent
Mindful is the chosen experience platform for the world’s biggest brands. With dedication to keep the customer in the driver seat, Mindful empowers brands and agents to engage them at critical moments. Deep integrations into contact center technologies can be connected in days, allowing enterprise brands to transform the customer journey in record time. Delivering surprise and delight across every touchpoint, Mindful bridges the gap between experiences, smoothing out the customer’s search for answers in ways that fits the preferences of both the customer and the brand.
Published: Thursday, April 21, 2022
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