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News : VHT to Bring Cloud-based Contact Center Capabilities to Global Enterprises

#contactcenterworld, @vhtcx, @awscloud

Akron, OH, USA, Feb 17, 2021 -- VHT, a provider of customer in control software, announced a collaboration with Amazon Web Services (AWS) to provide brands with access to cloud-based Callback and notification capabilities via its Mindful platform. Mindful is an enterprise-grade, Software-as-a-Service (SaaS) platform built on AWS, designed to enable customers to seamlessly transition between talk and text. Through this collaboration, VHT will leverage Amazon Connect to help brands create more meaningful customer experiences and improve customer satisfaction for contact center customers globally.

"With many enterprises focused on improving the contact center customer experience, the transition to cloud-based contact centers has accelerated," said Matt DiMaria, CEO, VHT. "We’re excited to be working with AWS to help enterprises improve and enhance their customer experience by making contact center interactions faster, more convenient, and productive."

As an AWS Advanced Technology Partner, VHT will support existing clients, as well as expand its client and partner reach through AWS Marketplace by participating in joint sales and marketing initiatives with AWS.

"We are delighted to support VHT in building solutions on AWS to improve and enhance the contact center experience," said Sabina Joseph, GM, Americas Technology Partners, AWS. "With this integration, customers can quickly realize the benefits of VHT’s integration with Amazon Connect, through the ease of use of a SaaS offering and the scalability and reliability provided by AWS."

"Our agency was facing an unprecedented increase in call volume related to COVID-19, so we knew we had to quickly implement a fully productized solution that integrated with Amazon Connect to eliminate hold times and improve our customer experience," said Amer Khan, Director at the State of Connecticut. "We were delighted to learn that through our partnership with Strategic Communications, who manages all the AWS spend for our agency, we could purchase VHT Mindful through AWS Marketplace to streamline the ordering process which saved us months, and gave us the ability to go live in days."

Blake Kelly, Cloud Account Executive with Strategic Communications said, "We knew the DOL had to go live by year-end, so we worked hand in hand with the DOL, AWS Marketplace, and VHT team to justify cost-to-benefit analysis. We then quickly processed the order to implement Mindful on Amazon Connect within just one week?just in time for the start of the DOL’s busy season."

Matt DiMaria, CEO, VHT added, "The Mindful integration with Amazon Connect, one of the fastest-growing cloud-based contact center platforms in the industry, will deliver a premier experience for brands. It provides Amazon Connect customers with access to Mindful’s proprietary Callback technology as well as our unique capabilities with seamless transitioning from talk to text."

#contactcenterworld, @vhtcx, @awscloud

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About VHT:
Company LogoVirtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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