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News : VHT Wins Top Honors from Frost & Sullivan
Santa Clara, CA, USA, Aug, 2017 -- Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation.
VHT has been an innovator in enhancing the customer journey for Fortune 1000 companies across industry verticals like telecommunications, financial services, insurance, cable, utilities, healthcare and retail.
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"VHT Navigator™'s event-driven architecture analyzes historical and real-time interaction details between the customer and organization, across time, channel silos and systems," noted Principal Analyst, Michael DeSalles "This becomes a competitive differentiator since this data is not normally captured and known." He adds, "Instead of merely meeting customer expectations, VHT Navigator™ creates loyal, delighted brand advocates out of customers."
"Frost & Sullivan believes that VHT Navigator™ offers a tremendous opportunity to help contact centers, globally, move from a cost-focus to a value-add focus," adds DeSalles. "This signals a huge paradigm shift; from merely satisfying consumers to creating loyal, delighted brand advocates and ambassadors."
Each year, Frost & Sullivan presents this Award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The Award recognises the value-added features/benefits of the product and the increased ROI it gives customers, which in turn raises customer acquisition and overall market penetration potential.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify Best Practices in the industry.
#contactcenterworld, @vhtcx, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, August 14, 2017
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