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News : Viber Chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure

#contactcenterworld, @dialogic, @viber

Parsippany, NJ, USA, February, 2017 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Viber, a messaging and calling app that lets everyone in the world connect freely and securely, has chosen the Dialogic(R) ControlSwitch™ and BorderNet™ platforms as the interconnection call control platform for its calls to the PSTN and mobile networks from the internet.

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"We selected the Dialogic ControlSwitch and BorderNet SBC because of the platform’s call routing, policy engines, software-based transcoding, and because it is proven in the field. The ability to scale the system up and down in the cloud, as well as the ability to enable high quality calls were key in the decision making process for us," said Matan Barth Head of Off Net Services at Viber.

"Viber is focused on providing high quality voice services for its subscribers as they make phone calls off net," noted Bill Crank, CEO at Dialogic. "We are at the forefront in moving Dialogic’s telecom infrastructure products to running in cloud environments, and are looking forward to enabling Viber’s continued success."

#contactcenterworld, @dialogic, @viber

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic


About Dialogic:
Company LogoDialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Tuesday, February 28, 2017

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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