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News : Victoria's Triple-0 Call Centre Fails to Hit Dispatch Targets
Sept 18, 2014 -- Victoria's triple-0 call centre failed to meet targets for ambulance and fire crew dispatch times in the last financial year, a report has found.
The Emergency Services Telecommunications Authority (ESTA) annual report revealed only 77 per cent of the most serious category one ambulance emergencies were dispatched within the appropriate timeframe.
ESTA's target for dispatching ambulances within a 150 second timeframe was 90 per cent.
It also failed to meet its target for sending firefighters to the most serious CFA incidents within the set timeframe.
"CFA code one and code three dispatch standards were not met", the report said.
But the report found ESTA did meet its benchmark for answering calls within five seconds.
Labor's emergency services spokesman Wade Noonan said the delay in dispatching ambulances was deeply concerning.
"You have approximately one in every four ambulances being called through our triple-0 service for a lifesaving response," Mr Noonan said.
"Those ambulances are not being dispatched within the Government's own benchmark of two and a half minutes."
Victoria's Emergency Services Minister Kim Wells said ESTA was working to improve its dispatch times.
"ESTA and Ambulance Victoria will continue to work together to address the issues that have limited ESTA's ability to meet that 90 per cent standard," Mr Wells said.
"We will continue to strive to meet the target."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Emergency Services Telecommunications Authority
About Emergency Services Telecommunications Authority:
ESTA operates three State Emergency Communications Centres, located in the Melbourne CBD, East Burwood, and Ballarat.
Published: Monday, September 22, 2014