News : Videocon d2h to Implement NICE Engage Multi-Channel Interaction Recording
Paramus, NJ, USA, July 18, 2016 -- NICE announced that Videocon d2h Ltd., an Indian pay TV company, will be implementing the NICE Engage Multi-Channel Interaction Recording platform as a replacement to the legacy recording solution it had been using for five years.
Videocon d2h is a DTH (Direct to Home) service.
Mr. Saurabh Dhoot, Executive Director, Videocon d2h said, "We thrive on providing quality customer engagement solutions that supports real time engagement on par with Global standards. This is a welcome step forward in strengthening our customer care services in association with NICE APAC. "
Himanshu Patil, Chief Operating Officer, Videocon d2h Ltd:
"With customer experience at the forefront of our vision and mission, we strive towards making Videocon d2h the most well-known brand in the DTH category with the most satisfied customer base. We are confident that the NICE recording solution will provide comprehensive insights into our customer interactions, helping us identify areas needing improvement, rectify them and deliver a perfect customer experience."
Raghav Sahgal, President, NICE APAC:
"In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick decisions to focus on improvements in their customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Wednesday, July 20, 2016