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News : Vidyo Video Communications Featured on Genesys AppFoundry
Hackensack, N.J. & Daly City, CA, USA, Dec 7, 2015 -- Vidyo, Inc., a provider in visual collaboration, announced that its patented video conferencing technology will be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.
The Vidyo Adapter for Genesys will deliver new solutions to enterprises and SMBs worldwide, allowing video-enabled Genesys contact center agents to connect with customers to deliver an improved visual customer service experience.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Vidyo, Inc.
About Vidyo, Inc.:
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution. The VidyoWorks platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology.
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Tuesday, December 8, 2015