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News : Vidyo, Inc. Announces the VidyoWorks™ Contact Center Reference Design
Orlando, Fla., March 17, 2014 -- Vidyo, Inc. announces the VidyoWorks™ Contact Center Reference Design, a developer resource kit that includes customizable client and agent contact center Web apps which work with the VidyoWorks APIs to enable call center providers, enterprises, system integrators, and Web developers to create video contact center experiences.
This reference design facilitates Web development for scalable, multi-party-capable, video-enabled contact centers without requiring deep video communication expertise. Vidyo is enabling companies to create engaging, high quality interactions with dramatically reduced development costs and time to market.
"Demand for video-enabled contact centers is being driven by enterprises that are looking to provide high touch, cost effective, personal interactions as a blended part of their business processes," said Ofer Shapiro, co-founder and CEO of Vidyo. "With the VidyoWorks Contact Center Reference Design, developers can focus on the user interface of their Web app or other differentiators while Vidyo’s infrastructure provides amazing video, voice and content communication and collaboration experiences that dynamically adapt to the capabilities of consumer devices and networks."
"The emergence of services such as Amazon Mayday has dramatically changed user expectations of video-enabled call centers," said Blair Pleasant, President & Principal Analyst, COMMfusion, LLC. "Video is becoming one of the desired means of communication between agent and user for a variety of use cases. Contact center vendors that fail to recognize and take action on this trend risk losing market share to more innovative video-enabled call centers. By using solutions such as the VidyoWorks Contact Center Reference Design, contact center vendors can improve the user experience and enhance information exchange between agent and consumer, while reducing average agent time per encounter. This results in bottom line savings based, as well as improved customer retention."
Posted by Veronica Silva Cusi, news correspondent
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About Vidyo, Inc.:
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution. The VidyoWorks platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology.
Published: Wednesday, March 19, 2014