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News : Viiva Launches VERB's Interactive Video CRM to Drive Growth & Global Expansion

#contactcenterworld, @VerbTech_Co

Newport Beach, CA, and Salt Lake City, UT, USA, Aug, 2019 -- VERB Technology Company, Inc. (NASDAQ: VERB; VERBW) ("VERB" or the "Company"), a provider in business-focused interactive video sales and marketing applications and Augmented Sales Intelligence software, announced that its customer, Viiva, a global company that designs bio-optimized nutritional products for health and wellness, unveiled its new mobile sales application and digital platform provided by VERB.

Viiva, a Utah-based company, designs nutritional products that transform the lives of individual users and families, using a direct-sales approach to reach new customers. The use of the Company's technology in the customized app is provided on a per-user subscription basis and offered to Viiva representatives to help drive sales growth and facilitate global expansion.

Justin Clegg, Viiva's VP of Product and Strategy, said, "VERB is a core component of our product vision and roadmap. The VERB platform gives our users the tools to connect, shop, and share authentic videos in a frictionless way. VERB is driving the Viiva technology experience to an entirely new level with superior innovation. Since implementing VERB mobile, we see unprecedented revenue growth and speed to market. Powerful software releases like VERB are critical to our tech stack as we expand into global markets."

McKinley Oswald, President of Global Sales for VERB, remarked, "We are excited to welcome Viiva to the VERB family. As our market-leading technology platform helps our customers succeed, their success continues to fuel our own."

#contactcenterworld, @VerbTech_Co

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About VERB Technology Company, Inc.:
Company LogoVERB Technology Company, Inc. is rapidly emerging as the market leader in sales and marketing applications utilizing its proprietary interactive video data collection and analysis technology. Following its successful acquisition of Utah-based Sound Concepts, the leading provider of digital tech-based marketing and customer relationship management applications for the direct sales, network marketing and affiliate marketing industries, the newly combined company provides next-generation customer relationship management (“CRM”), lead generation, and video marketing software applications.
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Friday, August 30, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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