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News : Vijayawada Municipal Corporation Gears Up for Civic Polls, Sets Up Helpline

#contactcenterworld

Vijayawanda, India, Feb 17, 2021 -- Officials of Vijayawada Municipal Corporation (VMC) are gearing up to conduct the civic polls across 64 divisions on March 10, following the SEC notification issued on Monday. In a press release issued here on Tuesday, VMC commissioner V Prasanna Venkatesh said that the city has a total of 7,80,061 voters, of which 3,94,794 are female and 3,85,145 are male voters.

As per the SEC notification, as many as 801 contestants have filed their nominations between March 11 and 13 with 32 ROs of 64 election divisions. Only 767 nominations were considered after scrutinising them on March 14 last year and the next day, the SEC postponed the polls due to Covid-19. Venkatesh said the contestants can withdraw their nominations on March 2 and 3 from 11 am to 3 pm. On the same day, the final list of the contestants will be published for the 64 divisions and polling will be held from March 10. In case of security-related cases, no polling will be conducted on March 13 from 7 am to 5 pm. Counting process will be done on March 14 and results will be declared the same day.


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This apart, two contestants from 29 and 30 divisions died due to health issues and necessary steps will be taken as per the guidelines issued by the SEC, Venkatesh said. A helpline/call centre with telephone nos. 08662422400 and 2422515 have been set up at the VMC administrative building to provide information for the public and political parties about the election procedure.

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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