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News : VimpelCom's Beeline Deploys Amdocs Customer Management
St. Louis, MO, USA, Aug 11, 2015 -- Amdocs (NASDAQ:DOX), a provider of customer experience solutions, announced that PJSC VimpelCom (Beeline), a service provider in Russia, has successfully deployed an Amdocs customer management solution that improves call-center agent efficiency across the country. As a result, Beeline can increase satisfaction and retention rates of its mobile and fixed-line broadband customers throughout Russia.
Part of a five-year maintenance and support contract announced last year, the deployment integrates third-party applications into one customer relationship management (CRM) solution for Beeline's customer service agents. Using purchasing, service and support processes, it enables care agents to deliver more accurate responses and resolve more issues on the first call, resulting in fewer calls to Beeline's call centers.
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Beeline (Russian: Билайн), earlier Bee Line GSM (Russian: Би Лайн GSM) is a Russian telecommunications brand by OJSC VimpelCom.
Published: Thursday, August 13, 2015