News : VimpelCom's Beeline Boost Customer Satisfaction With Amdocs
St. Louis, Nov. 4, 2014 -- Amdocs, a provider of customer experience solutions, announces that OJSC VimpelCom (Beeline TM), a communication operator in Russia, has selected Amdocs Customer Management to improve agent efficiency at its call centers, boost call center revenues, and increase customer satisfaction and retention rates.
Delivered under a five-year development, maintenance and support contract, the Amdocs solution will unify 26 third-party applications under a single customer relationship management (CRM) application, giving agents a single view of customer information across multiple lines of business. The solution, part of the Amdocs CES suite, provides call center agents with a context-sensitive, guided interaction flow and quick actions to increase first call resolution rates and decrease average call handling times, as well as guided sales scripts to increase revenues through new service and bundle sales.
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Vimpelcom is a Russian mobile operator.
Published: Wednesday, November 5, 2014