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News : VinaPhone Partners Celltech and Flytxt for Intelligent Customer Engagement

#contactcenterworld, @flytxt

Abu Dhabi, UAE, Nov, 2019 -- Flytxt, the Dutch company with headquarters in Dubai and an independent provider in marketing technology, announced that VinaPhone (unit of VNPT), a telecom operator in Vietnam has deployed its flagship product NEON-dX. VinaPhone will harness analytics, AI and marketing automation capabilities of the platform to drive personalized engagement to customers. The solution was implemented in partnership with Celltech, a telecom solution provider in Vietnam.

Mr. Nguyen Hoang Hai, Deputy Director-Consumer Division, VNPT VinaPhone said: "We are committed to providing our customers with value-added experiences across their engagement cycle". He added, "Flytxt solution helps us to stay always in touch with our customers, extend offers personalized to each customer’s needs and fulfill them instantly. This augurs well for our vision of evolving as a customer-centric digital service provider."

Mr. Nhat Anh Do, CEO, Celltech said: "Since our inception, we have always strived to offer best of the breed solutions along with our global partners to benefit regional Telco clients. Our team of domain experts supported in the evaluation and roll out of Flytxt’s solution for VNPT VinaPhone and initial results look promising. "

Dr. Vinod Vasudevan, CEO, Flytxt said: "We are delighted to partner with Celltech for supplying our marketing technology solution to Vinaphone. Service providers such as Telcos, generate an uplift on their revenue and margin with intelligent marketing decisions and actions using our proven Marketing AI and Automation technology."

#contactcenterworld, @flytxt

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Flytxt:
Company LogoFlytxt provides NEON-dX, an enterprise class software product for intelligent digital customer engagement automation. The product enables Artificial Intelligence-based autonomous customer value management, helping enterprises to accelerate their digital transformation journey and generate measurable economic value faster and more efficiently. The company has its headquarters in The Netherlands, offices in Dubai and India and regional presence in Paris, Singapore, Nairobi, and Mexico City.
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Today's Tip of the Day - Training Certificates

Read today's tip or listen to it on podcast.

Published: Monday, November 18, 2019

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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