Dublin, Ireland, April, 2019 -- VINCI Highways and Abtran will combine their expertise to deliver a complete service covering all technology, systems and operations to support freeflow transactions, payment collection and transmission to the state agency TII
• A new contract awarded by Transport Infrastructure Ireland (TII);
• All-inclusive freeflow transactions solutions supporting up to 145.000 vehicles per day;
• An integrated customer relations platform to improve user experience and increase subscription level.
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Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). With an average of 145.000 vehicles each day, Dublin ring road is the most heavily trafficked corridor of Ireland’s national roads network.
VINCI Highways and Abtran will combine their expertise to deliver a complete service covering all technology, systems and operations to support freeflow transactions, payment collection and transmission to the state agency TII. The contract includes installing and operating a new gantry crane with sensors to detect incoming vehicles, cameras and beacons for reading plates and tags. It also includes the design, implementation and management of a new back-office platform with data processing and information management capabilities to facilitate transactions. Implemented by VINCI Highways’ subsidiary TollPlus, the new back-office will allow TII to better meet the demands of today, and effectively handle projected growth in transaction volume.
VINCI Highways and its partner Abtran will also provide customer services to drivers by optimising processes and performance of a global communications platform that includes a contact center and various digital interfaces. To develop the number of e-subscribers, VINCI Highways and Abtran, alongside TII, will also develop new Mobility-as-a-Service schemes, increasing customers’ convenience while meeting the urban challenges of the fast-growing Irish capital.
Posted by Veronica Silva Cusi, news correspondent
VINCI is a global player in concessions and contracting, employing close to 211,000 people in some 100 countries. We design, finance, build and operate infrastructure and facilities that help improve daily life and mobility for all. Because we believe in all-round performance, above and beyond economic and financial results, we are committed to operating in an environmentally and socially responsible manner. And because our projects are in the public interest, we consider that reaching out to all our stakeholders and engaging in dialogue with them is essential in the conduct of our business activities. VINCI’s goal is to create long-term value for its customers, shareholders, employees, and partners and for society at large.
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
Published: Tuesday, April 23, 2019
2Ring Dashboards & Wallboards
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Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plas...
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CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
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|3.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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Automate insights from all your customer communications
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CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
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CROSSCRM.CX - CRM Dataviz Module
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
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Contact center Analytics and Metrics
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With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack.
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Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.
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Measuring the consumer sentiment
QPC provides realtime unstructured and structured data analytics solutions and services to contact centres globally.
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We also provide solutions for conversational and interaction analytics with solutions from our specialist portfolio.
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