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News : VINCI Highways Awarded New Management Contract

#contactcenterworld, @abtranglobal

Dublin, Ireland, April, 2019 -- VINCI Highways and Abtran will combine their expertise to deliver a complete service covering all technology, systems and operations to support freeflow transactions, payment collection and transmission to the state agency TII

• A new contract awarded by Transport Infrastructure Ireland (TII);
• All-inclusive freeflow transactions solutions supporting up to 145.000 vehicles per day;
• An integrated customer relations platform to improve user experience and increase subscription level.

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Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). With an average of 145.000 vehicles each day, Dublin ring road is the most heavily trafficked corridor of Ireland’s national roads network.

VINCI Highways and Abtran will combine their expertise to deliver a complete service covering all technology, systems and operations to support freeflow transactions, payment collection and transmission to the state agency TII. The contract includes installing and operating a new gantry crane with sensors to detect incoming vehicles, cameras and beacons for reading plates and tags. It also includes the design, implementation and management of a new back-office platform with data processing and information management capabilities to facilitate transactions. Implemented by VINCI Highways’ subsidiary TollPlus, the new back-office will allow TII to better meet the demands of today, and effectively handle projected growth in transaction volume.

VINCI Highways and its partner Abtran will also provide customer services to drivers by optimising processes and performance of a global communications platform that includes a contact center and various digital interfaces. To develop the number of e-subscribers, VINCI Highways and Abtran, alongside TII, will also develop new Mobility-as-a-Service schemes, increasing customers’ convenience while meeting the urban challenges of the fast-growing Irish capital.

#contactcenterworld, @abtranglobal

Posted by Veronica Silva Cusi, news correspondent

Source:https://www.newswiretoday.com


About VINCI:
VINCI is a global player in concessions and contracting, employing close to 211,000 people in some 100 countries. We design, finance, build and operate infrastructure and facilities that help improve daily life and mobility for all. Because we believe in all-round performance, above and beyond economic and financial results, we are committed to operating in an environmentally and socially responsible manner. And because our projects are in the public interest, we consider that reaching out to all our stakeholders and engaging in dialogue with them is essential in the conduct of our business activities. VINCI’s goal is to create long-term value for its customers, shareholders, employees, and partners and for society at large.
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About Abtran:
Company LogoAbtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing. Outsourcing these processes to Abtran means our clients can concentrate on their core business objectives The benefit to clients is that value adding activities are performed internally leading to the achievement of organisational goals.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, April 23, 2019

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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